Total front jack failure!!

[Joezilla]

On our 2016 MS Atlanta, we just last week experienced total front jack failure. The rig was almost on it's nose. I was able to get it up by turning on the leveling system and punching the front button. I got it high enough that we could get it on the truck. Then I raised the jacks as high as I could and built platforms underneath each one with concrete blocks and wood. We are still headed downhill by a couple of inches though, but could not get it any higher with the jacks and still be able to build said platform underneath them.

I texted my dealer, Slade at Rolling Retreats. He said he could replace them with the same style jacks we had if we could drag it to him. He said however, that they would eventually fail also. He suggested calling DRV and Lippert and see if they would help.

Debbie sent Greg Wheldon at DRV an email that same Sunday and Greg responded early Monday morning. Greg basically said that since we were out of warranty there was nothing DRV would do. He said to call Lippert.

Debbie started calling Lippert later that Monday morning. She talked to a guy that was basically no help to start with. He said that the jacks needed to be tested to see if they were bad. She responded that since the rig was on it's nose, there did not need to be any such test.

He then said that they would replace the front jacks with the same style we have on it now, and we would have to pay for the jacks, the labor, and all associated shop costs.

The more Debbie countered with information about these jacks being a known problem, the more he began to backtrack from that position. He finally said they would replace with the newer style jacks, and Lippert would pay for the jacks,but we would be responsible for the labor and shop costs. When she asked how much the labor would be, he excused himself from the call to go find out. When he came back he stated that Lippert would cover the cost of the new style jacks, the labor and any shop fees.

So we got the soonest 2 day appointment they had which was June 24 & 25. We are in Iowa and will leave for Goshen, IA on Sunday the 23rd and drive the 425 miles to Goshen that day and be ready to drop off the rig at the Lippert factory at 7:00 a.m. on the 24th. The guy did say that it usually takes a day and a half to make the switch.

Here's hoping that all goes well and by next Tuesday afternoon we have fully functioning front jacks.

Now my only concern is what to do to keep the jacks from dropping during the travel day to Goshen. Any ideas guys?

Joe