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04-28-2019, 08:30 PM
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#1
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Junior Member
Join Date: Apr 2019
Posts: 1
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Pinnacle
My wife and I are looking to buy a new Pinnacle trying to get info on how Jayco handles there warranty issues.
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04-29-2019, 08:37 PM
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#2
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Junior Member
Join Date: Dec 2016
Posts: 11
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We had no problems with Jayco during the two years of warranty just the dealer submitting paper work.
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2015 Jayco 36RSQS
2016 Chevy 3500HD D-Max
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04-30-2019, 09:53 AM
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#3
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Site Team
Join Date: Sep 2005
Location: Where we park it
Posts: 2,838
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Don't forget that Jayco is now owned by Thor, and that seems to always be a harbinger of lower quality assembly....
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2016 Tiffin 40 QBH
2015 38RSSA, traded
2005 TK3 #1869, 10 yrs of memories,
2017 F450 KR--one more Ford is it
2009 F450 4x4-died; 2010 F450-retired
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05-01-2019, 12:40 PM
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#4
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Junior Member
Join Date: May 2019
Location: Illinois
Posts: 13
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I haven't experienced Jayco but I have seen them on the road. Seems popular
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05-02-2019, 08:58 PM
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#5
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Site Team
Join Date: Sep 2005
Location: Where we park it
Posts: 2,838
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Seen several Pinnacles in RV parks--look nice on outside.
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2016 Tiffin 40 QBH
2015 38RSSA, traded
2005 TK3 #1869, 10 yrs of memories,
2017 F450 KR--one more Ford is it
2009 F450 4x4-died; 2010 F450-retired
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05-13-2019, 05:38 PM
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#6
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Junior Member
Join Date: Apr 2006
Location: Kenosha, Wi
Posts: 2
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Pinnacle issues
We have a 2018 Pinnacle 36KTPS. Right from the start I would like to say we have had great results with Jayco getting back to us but....
We were on a 5 month trip. Our furnace went out before we left home. Our local dealer would not help us because we did not buy the unit from them. We managed to get the furnace fixed but we had to pay for a service call. It continued to cause problems to the tune of 5 more service calls.
We have a bubble in our floor
We have a stress crack in the fiberglass from the bedroom slide heading down.
The bottom of the 5th wheel below the bedroom slide has bowed downward.
Our rear axle has a problem. The inside edge of both tires wore down below the treads in around 7,000 miles. Two new tires cost us $483.00. The axle is on the list.
Several area's of trim have fallen off the walls etc.
We have a soft area in the floor around the island.
All these issues are to be addressed by Jayco back at the factory and so far they have been great but...Not impressed at all by Jayco's quality or dealerships willing to work on them if you didn't buy it there and are traveling.
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Tim & Cathy Nelson
2018 Jayco Pinnacle 36KTPS
2018 GMC Denali 3500 dually Diesel
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05-13-2019, 05:52 PM
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#7
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Junior Member
Join Date: Apr 2013
Location: Myrtle Beach, SC
Posts: 1
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Jayco Junk! This whole RV Industry needs some intervention, Thor is a Monopoly! Customer Service for 75% of the brands sold is so poor! I'm not going to rant about my first RV, A freakin Nightmare! I feel all of your pain.
Also, so what if the Mfg. responds! There are too many things going wrong with today's RV's a 2018 and all those problems, are you kidding me!
I feel like none of them care, they just want to add new sexy looking RV's every year, because they know SEX Sells! it's ashame!
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