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01-18-2018, 03:00 PM
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#1
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Senior Member
Join Date: Oct 2017
Location: Germantown, Tennessee
Posts: 716
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Broken drawer slide auto-closer
Does anyone off hand recognize this brand of slide and where they might be available? Yes we broke one, but I'm not headed in for warrantee for just this.
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Jim and DW 50 years Brenda
2018 40rssa and 2021 Jayco Eagle 40'
2019 F450, ruby red
Harley Road King & sidecar
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01-18-2018, 05:32 PM
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#2
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Senior Member
Join Date: Nov 2016
Location: Southeastern Wisconsin
Posts: 101
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You could try calling Mr Ed at DRV and ask him, if he can't answer your question he can refer you to the parts department and someone from there will be able to answer.
Getting Mr. Ed to answer/call back can be problematic though.
Dan
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01-19-2018, 09:15 AM
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#3
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Senior Member
Join Date: May 2007
Location: West Bend, Wisconsin
Posts: 397
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Email Greg Weldon at DRV. He's always responded to me quickly with my questions.
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01-19-2018, 09:37 AM
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#4
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Senior Member
Join Date: Jun 2009
Posts: 464
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I don't recognize that particular combo, but BLUM does use that orange color with many of their slides.
Rockler has tons of drawer parts, you may be able to find a replacement on their site.
http://www.rockler.com/hardware/draw...-drawer-slides
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01-19-2018, 10:14 AM
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#5
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Senior Member
Join Date: Feb 2013
Location: on the road
Posts: 1,201
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Quote:
Originally Posted by Dapperdan
You could try calling Mr Ed at DRV and ask him, if he can't answer your question he can refer you to the parts department and someone from there will be able to answer.
Getting Mr. Ed to answer/call back can be problematic though.
Dan
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Oh come on Dan, why would you ever be so negative???????
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2015 RAM LongHorn Dually Air ride Aisin 4:10's
2016 MS 39TKSB3 "Highly Elited"
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01-19-2018, 10:21 AM
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#6
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Senior Member
Join Date: Nov 2016
Location: Southeastern Wisconsin
Posts: 101
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01-19-2018, 05:17 PM
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#7
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Junior Member
Join Date: Mar 2017
Posts: 20
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You don’t need to call anyone. Simply email DRV parts if you are under warranty and they will send you the part free of charge. I found a broken cabinet door catch last weeend. I emailed parts at DCRVParts@Cruiserrv.com and copied Greg Weldon of DRV in the email. I include my model, VIN number and shipping address in the email along with a short explanation of the issue or part needed. I had a response the next morning saying they were shipping me the new catches out that day.
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01-19-2018, 05:52 PM
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#8
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Senior Member
Join Date: Oct 2017
Location: Germantown, Tennessee
Posts: 716
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Chad, and the remainder of the responders, I thank you. I will email them tomorrow. And, yes, I will keep the board posted of progress.
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Jim and DW 50 years Brenda
2018 40rssa and 2021 Jayco Eagle 40'
2019 F450, ruby red
Harley Road King & sidecar
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01-20-2018, 08:52 AM
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#9
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Site Team
Join Date: Sep 2005
Location: Where we park it
Posts: 2,838
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While not an answer to the question, I have used slide replacements from Lowes to replace broken ones. Just be sure of the length needed, it can be kind of iffy if you don't have the original in hand to compare. The color of the plastic wouldn't seem to matter if you replace the entire slide.
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2016 Tiffin 40 QBH
2015 38RSSA, traded
2005 TK3 #1869, 10 yrs of memories,
2017 F450 KR--one more Ford is it
2009 F450 4x4-died; 2010 F450-retired
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01-28-2018, 10:56 AM
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#10
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Senior Member
Join Date: Oct 2017
Location: Germantown, Tennessee
Posts: 716
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So far no replies to either of the emails I sent. I'm sure none of you are surprised.
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Jim and DW 50 years Brenda
2018 40rssa and 2021 Jayco Eagle 40'
2019 F450, ruby red
Harley Road King & sidecar
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01-28-2018, 12:18 PM
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#11
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Senior Member
Join Date: Feb 2013
Location: on the road
Posts: 1,201
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Sorry to hear that.
Try calling and tell receptionist what you have done so far and ask for her help to get to the correct person!
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2015 RAM LongHorn Dually Air ride Aisin 4:10's
2016 MS 39TKSB3 "Highly Elited"
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01-28-2018, 12:31 PM
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#12
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Senior Member
Join Date: Nov 2016
Location: Southeastern Wisconsin
Posts: 101
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That’s excellent advice Ron. I’m not shocked, disappointed though. I just wish more “interest” was afforded buyers of these beautiful trailers.
Good luck
Dan
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01-28-2018, 01:07 PM
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#13
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Senior Member
Join Date: May 2007
Location: West Bend, Wisconsin
Posts: 397
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Who did you send emails to?
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01-28-2018, 04:58 PM
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#14
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Senior Member
Join Date: Oct 2017
Location: Germantown, Tennessee
Posts: 716
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Greg Weldon and some heifer in the parts department......I expect this company is the same as most others. Once they have your money you can go to hell. I've gotten better service from Walmart.
__________________
Jim and DW 50 years Brenda
2018 40rssa and 2021 Jayco Eagle 40'
2019 F450, ruby red
Harley Road King & sidecar
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01-28-2018, 07:30 PM
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#15
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Senior Member
Join Date: Sep 2010
Location: Nebraska
Posts: 382
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I think you have identified the problem!! I'll bet that heifer will just bust her butt to help you now.
I have called and emailed everyone at DRV many times. Have ALWAYS gotten a prompt response from everyone there. But I always stay positive and don't call them names in public places.
Bill
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01-28-2018, 07:38 PM
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#16
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Senior Member
Join Date: Oct 2017
Location: Germantown, Tennessee
Posts: 716
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Porkchop, I couldn't possibly care less what your opinion is, nor what your success was. In a week the heifer didn't answer a perfectly polite email, nor did anyone else in the company.
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Jim and DW 50 years Brenda
2018 40rssa and 2021 Jayco Eagle 40'
2019 F450, ruby red
Harley Road King & sidecar
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01-28-2018, 07:44 PM
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#17
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Senior Member
Join Date: Sep 2010
Location: Nebraska
Posts: 382
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Yea, I can tell polite is your password. Good luck getting any response from anyone at drv now. Hey=you're the one asking for help, not me.
Bill
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01-29-2018, 07:24 AM
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#18
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Member
Join Date: Jun 2015
Location: Full-Time RV
Posts: 75
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Come on...be nice.
Quote:
Originally Posted by Notanlines
Porkchop, I couldn't possibly care less what your opinion is, nor what your success was. In a week the heifer didn't answer a perfectly polite email, nor did anyone else in the company.
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Folks on this forum won’t be inclined to be much help to anyone who is so negative, there are a real bunch of helpful folks here and hope that you will abandon this approach.:confused
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Steve & Brenda Coles
2014 DRV Mobile Suites Estates 38 RSB3
2017 Ford F350 DRW Diesel
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01-29-2018, 12:31 PM
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#19
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Senior Member
Join Date: Oct 2017
Location: Germantown, Tennessee
Posts: 716
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Email just came with the delivery information from the parts department. Now I have something constructive to do on Thursday.
__________________
Jim and DW 50 years Brenda
2018 40rssa and 2021 Jayco Eagle 40'
2019 F450, ruby red
Harley Road King & sidecar
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01-29-2018, 01:01 PM
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#20
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Senior Member
Join Date: Feb 2013
Location: on the road
Posts: 1,201
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^^^^^ good deal!
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2015 RAM LongHorn Dually Air ride Aisin 4:10's
2016 MS 39TKSB3 "Highly Elited"
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